Withdrawal Policy

For consumers, the following applies depending on the product:

  • Print products (collages, mosaics and maps on paper, canvas, acrylic, aluminium and other materials): no right of withdrawal, because they are made according to your images and specifications (see “Exclusion of the right of withdrawal”).
  • Art prints (motifs from our range that are not designed with your images): right of withdrawal as set out below.
  • Digital content (image downloads, licenses and unlocks for Rapid-Mosaic): right of withdrawal as set out below. It expires as soon as we have begun delivery with your consent.
  • Services (for example the manual preparation of a company logo): right of withdrawal as set out below.

Withdraw from contract

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days: for digital content and services from the day of the conclusion of the contract, for goods from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (sixdots GmbH, Kirchstr. 30, 71120 Grafenau, Germany, Phone: +49 7033 6920849, Email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://rapidmap.net/en-CA/withdraw-from-contract. If you use this online function, we will send you without delay, on a durable medium (e.g. by email), a confirmation of receipt of your withdrawal stating its content and the date and time of receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

For goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry of the right of withdrawal

For a contract for digital content not supplied on a tangible medium, the right of withdrawal expires once we have begun performance after you expressly consented to us beginning before the end of the withdrawal period, acknowledged that you thereby lose your right of withdrawal once performance begins, and we provided you with a confirmation in accordance with § 312f of the German Civil Code (§ 356 (5) of the German Civil Code). You give this consent during checkout and receive the confirmation with the order confirmation.

For a service contract, the right of withdrawal expires once we have fully performed the service and only began performance after you gave your express consent and at the same time acknowledged that you will lose your right of withdrawal once the contract has been fully performed (§ 356 (4) of the German Civil Code).

Exclusion of the right of withdrawal

There is no right of withdrawal for contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (§ 312g (2) no. 1 of the German Civil Code). This applies to all print products made according to your images and specifications, but not to art prints from our range. Your statutory rights in the event of defects remain unaffected.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • – To sixdots GmbH, Kirchstr. 30, 71120 Grafenau, Germany, Phone: +49 7033 6920849, Email: [email protected]
  • – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • – Ordered on (*)/received on (*)
  • – Name of consumer(s)
  • – Address of consumer(s)
  • – Signature of consumer(s) (only if this form is notified on paper)
  • – Date

(*) Delete as appropriate.